Consumer Action Handbook 2010 by GSA, The Federal Citizen Information Center Contributors

By GSA, The Federal Citizen Information Center Contributors

Get solutions to many universal Consumerist questions, now in handy paper shape! The government's 2010 shopper motion instruction manual has details on combating id robbery, knowing credits, submitting a shopper grievance, and lots more and plenty extra.

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Extra info for Consumer Action Handbook 2010

Example text

But most people also want to download music, television shows, or watch videos. For these, you will need a faster connection with broadband access, such as a digital subscriber line (DSL), a cable modem, or satellite. • Availability. For dial-up service, is there a local phone number or a toll-free number for access? • Wireless access. Can you get a wireless connection for other computers in your home? • E-mail. How many e-mail accounts come with the service? What will be the storage limit on your mailbox?

They may also say they are taking a survey or pretend to be a government agency. ” You can be switched or signed up for optional services unless you say “NO” to telemarketers. Cell Phones Before you sign a contract, choose a plan and a company that meets your needs, you should ask these types of questions: Where can you make and receive calls? Most providers now offer a choice of local, regional or national plans. A local plan offers low-cost options if most of your calls are near home. Regional plans cover a larger geographic area – sometimes several states.

Food Slamming and Cramming If you’re unable to resolve your complaint, contact the FCC (p. 113). Phones “Cramming” occurs when companies add charges to your phone bill without your permission. These charges may be for services such as voice-mail, ringtones, or club memberships. You may not notice these monthly charges because they are relatively Investing Identity The choices for phone services have never been greater. Most consumers are now able to buy local and long-distance phone service from their telephone company, cable or satellite TV provider, or Internet service provider.

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