Reflections Journal Issue 1   by Rao Peddada

By Rao Peddada

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If the function provides you with a competitive advantage or is a differentiator in the marketplace, it's not one to outsource. That means any other process that doesn't give you a distinct advantage could be a candidate. For an investment bank trading in securities, for instance, the secret sauce is not in post-trade book-keeping processes and reconciliations. Which lines of business are most commonly outsourced in your industry? This will give you an idea of the maturity level of the service provider offerings.

We were able to automate that function, freeing up bandwidth for the research team to do more analysis on collected data. Success Factors Taking the plunge into a holistic BPO engagement requires a new way of thinking for many in the banking and financial industry. It requires a willingness to make a fresh start not just in terms of processes but often in the underlying technology infrastructure itself. Companies with significant investments in their applications, technology platforms and resource infrastructures are understandably reluctant to jettison that investment by handing over entire functions to a provider.

The financial services industry -- locally and globally -- is at an inflection point, portending enormous change, along with measureless opportunity. The global economic crisis continues to alter the underlying market structure, as well as firms' business models. Demographic trends like the rise of the mobile, socially-networked consumer and the growth of emerging markets are transforming where and how financial services are delivered and consumed. David Potterton, vice president of global research for IDC Financial Insights, leads a panel discussion at Cognizant Community 2010.

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