The Public Services under Reconstruction: Client by Marja Gastelaars

By Marja Gastelaars

This booklet examines the prone in and round the public area. the writer analyses a couple of socio-cultural alterations which are often thought of correct to those companies, together with the rationalising efforts of the hot Public administration and the advent of IT. The ebook quite addresses the range of providers. It specializes in the neighborhood complexities in their each day strategies of provider supply, and at the variety of shopper stories roles linked to quite a few shopper relationships. a realistic goal of this e-book is to inspire its readers to ‘redefine’ the providers they professionally care for, and flow past the normal standards of the recent Public administration which are so frequently taken with no consideration as a kick off point. specialist managers are, for example, invited to reassess their at the moment particularly dominant ‘technical’ managerial standpoint. provider pros are inspired to make feel of the hazards and obligations concerned with their daily negotiations, together with the effect of the providers at the lives in their consumers. Gastelaars adopts and interpretive method of her topic, combining discourse research and ethnographic learn to be aware of the particular practices linked to provider supply, instead of on theories and justifications.

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Additional info for The Public Services under Reconstruction: Client experiences, professional practices, managerial control (Routledge Studies in Management, Organizations and Society)

Example text

Even today, this type of technically oriented rationalization is still commonly associated with: (1) the expansion of the organization; (2) standardization applied to local activities on a mass basis; and (3) an effective centralization of power. Moreover, this kind of effort is usually associated with a continuous increase in productivity, as well. This actually means that terms denoting ‘efficiency’ are often readily associated with the specific commercial aims of profit, or with the continuous growth of the company’s market share.

It may very well be true that this unselfishness was due, more than he knew, to the circumstances under which many of the established professionals functioned in the past. According to Magali Sarfatti Larson, for instance, the eighteenth-century English professions of law and medicine were considered ‘activities fit for gentlemen’ at the time. In other words, they were people who did not need to live off their jobs and who could easily maintain their ‘make health, or safety, or knowledge, or good government, or good law but no money’ credo (Larson 1977: 58).

In the past, these dependent (or socially excluded) clients were usually housed in so-called intramural arrangements – Goffman (1961) called them total institutions. They were focused on a very detailed and uniform structuring of the daily life of their clients. But society’s ideas regarding the ‘everyday life’ of these dependent people have changed, and so have the structures of these arrangements. The intramural arrangements remained in place but other arrangements emerged that accommodate, as best as they can, life as defined by their clients.

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